Careers

Marketplace Onboarding and Integration Specialist

Marketplace Onboarding and Integration Specialist

If you are a technically oriented person that loves to talk on the phone and train others, you will love this position! A day in the life of the Steals.com Onboarding and Integration Specialist is on the phone with amazing people, booked in hourly segments walking them through how to get their products for sale on Steals.com. Days are full with back to back appointments training sellers how to create products in our system, how to create offers, and how to ship orders. We take pride in using the human touch to help all sellers, from one-person startups to established retailers achieve their goals on Steals.com.

 

Responsibilities:

  • Provide clear and thorough onboarding training and support to recruited sellers 
  • Work with the seller to integrate their content to the Steals.com Marketplace using Excel templates and/or in-house API’s
  • Have the ability to clearly and patiently train sellers of varying skill/proficiency levels to use the Steals.com Marketplace software
  • Teach sellers to submit products, create offers, and process orders through the Steals.com Marketplace platform
  • Identify areas of operational improvement and always strive for improvement
  • Ensure sellers understand Steals.com’s Marketplace Terms and Conditions
  • Clarify any points in detail to avoid seller confusion
  • Collaborate with Merchandising to ensure SKU's move onsite with accurate data as quickly as possible
  • Possess time management skills to ensure new sellers are cycled through training efficiently
  • Scale support by providing tools for seller needs including webinars, help videos, etc
  • Perform other duties as required and assigned by manager and upper management 

 

Required Skills:

  • Bachelor's degree and/or relevant working experience
  • Computer proficiency, including Microsoft Office
  • Be very comfortable with data feeds, product and category mapping and excel spreadsheets
  • Good technical comprehension and communication skills
  • Ability to develop strong business relationships
  • Attention to detail
  • Excellent written and verbal communication skills with the ability to face sellers in a professional and mature manner through both email, phone, and video conferencing
  • Interest in e-Commerce and industry knowledge
  • Experience communicating with software developers on technical requirements
  • Works efficiently with very little supervision 

General Requirements:

  • Utah residency required
  • Sign a Steal Network non-disclosure agreement
  • Work in compliance with company policies and procedures
  • Must pass criminal background check

Pay and Work Hours

  • 30 hours per week. $10 - $12/hr depending on experience
  • Work from home (free of interruptions and noise) is an option after 6-8 week training in-office

 

To Apply:

  • Send resume and cover letter with the subject line "Seller Onboarding and Integration Specialist" to careers@stealnetwork.com.

 

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